I upgraded my phones in June to new iphones. I purchased three phones because I was told at the store that there was a special $250 gift card promotion on new phones. Realized I have never recieved any such "visa gift cards" I called to check on status. I now find out that it was on for NEW customers only. I can't tell you how many times I asked if I was qualified (asked two employees) if I was eligible and the both lied up and down that I was I as eligible for a $250 gift card for each phone. They obviously knew I was a current customer because they looked up my account. That was the ONLY REASON I upgraded all three of my phones at that time. I don't know how you can get away with lying to your custsomers. I am seriously considered paying off my phones and taking them elsewhere because this hasn't been the first time. I was also charged your so called "device fee" for upgrading which I am not suppose to pay because I am an current internet customer. They also lied about that because they told me there was no charge but, of course, it shows up on my bill. Every time I talked to someone, they give me a different story as to what the fees are. This is ridiculous. The government needs to step in and issue more fines for fraudulent businss practices. I would never recommend your service.
Thank you for taking the time to reach out to us through the Xfinity forum and my apologies for the issues you mention to have encountered. I will be more than glad to investigate this for you. When you get an opportunity, reach out to me through private message and include the first and last name of the account holder, the full account number, and the last 4 digits of the stored payment method on file.
I will need this information in order to fully authenticate your account which then grants me access to the information. Thank you again for brining this to our attention. I will await your response.