My fiancee and I have been Xfinity mobile customers for 3 years and have purchased and paid for 3 phones in full. I recently added a new line for my daughter and bought a new S20+. A month later I added another line for my fiancee, this time a new S20+ Ultra. Well, a week ago I accidentally dropped my paid for S9+ in a river so I added another line and got myself an S20+ and paid $49.99 for it. Received order confirmation. One day later Xfinity mobile verification called me and said because so much online fraud is occurring she needed to ask me some questions. I verified my address, credit card, name, dob and ssn. I then was told 4 random questions from credit bureaus would be asked. There was only one question I recognized, so I answered none of the above to 3 of them and was told I failed, my order was cancelled and I would get my money back. Still haven't gotten my money back and still have no phone. How can it be that I ordered and paid for a total of 5 phones all shipped to the same address, all to me, and have paid the bill - yet I'm not me??? AT&T is coming out to customer's homes to set up and deliver phones and yet Xfinity mobile was not there for a loyal customer. I have 3 children, am a nurse, and have no phone. Does that sound right to you?
