Thank you for reaching out to and bringing this to our attention. I’m happy to investigate this further for you. I’ll need you to contact me through private message as I’ll need to gain access to the account.
You can message me privately by clicking on my name ComcastChrisL, which will direct you to my profile page. From there you’ll see a blue ‘send message’ button. In your private message please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.
Upon account authentication, I’ll do the research needed and reach back out to you. Thanks again!