Community Forum

I can’t cancel my line.

New Poster

I can’t cancel my line.

Whenever I got to figure out how to cancel my current phone number or plan I get told to do so through the app. When I go to cancel my line through the app it tells me to contact them through a text conversation. When I enter anything into the conversation it ask for my zip code - I enter my zip code and it repeats the same message. I am physically unable to cancel any form of line with xfinity due to lack of customer agents.

Re: I can’t cancel my line.

You really need to either call them or if you have a store nearby, go there and they'll do it.

Official Employee

Re: I can’t cancel my line.

@MichaelWhatley ,

Thank you for reaching out with your concern and pardon the delay in responding.  I'd love the opportunity to look into this resolve your issue for you.

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.


Thank you,


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!