Community Forum
Hello ICEville,
We greatly appreciate you taking the time to reach out to us through the Xfinity Forum. My sincerest apology for the inconvenience you’ve encountered. I am more than happy to look into this and find out what else we can do to resolve this issue.
When you get an opportunity please contact me through private message. You can message me directly by clicking on my name ComcastChrisL. You will be directed to my profile page and from there you will see a blue ‘send message’ button.
In your private message, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file. Upon authenticating the account, I will do additional research. Thanks again for your continued time, patience, and support.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
