Community Forum

How long before refund and removal from account

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Contributor

How long before refund and removal from account

I purchased an "upgrade" on one of my five lines. The phone was subsequently returned without opening and activating. How long will it take Xfinity to return upfront cost and remove monthly lease payment from bill?

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Contributor

Re: How long before refund and removal from account

*KNOCK* *KNOCK*

Will one of the Xfinity cares rep chime in? The phone was returned and in still paying an increased bill
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Regular Contributor

Re: How long before refund and removal from account

refunds   can  take  up too  14 too 30  days once  they   get it  back i would all so  keep a eye on your bank  account  has   once   they  get the  phone and  grade it  if there still doing there  you may be  charged  a  B or C  stock  grade if  there   any  damge   if its  graded  A   then  i  think  you wont be  charged  and you  get a  full refund 

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Contributor

Re: How long before refund and removal from account

I'd be highly upset if its anything but an A. The box was never opened