How do I pm an expert for my expired card issue

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@Pravrc wrote:

Iam trying to pm a representative for my expired gift card issue. The messaging feature seems to be disabled.Any other means to submit a request for this?

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Have never used it. Was planning to use but saw that it was expired

Hello Pravrc,

Thanks for reaching out to us through the Xfinity Forum.  I’ll be more than happy to assist.  You can click on my name ComcastChrisL which will direct you to my profile page and from there you can private message me.  On my profile page, you’ll see a blue ‘send message’ button.

In your private message please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.  Also, please include what promotion gift card you qualified for and the device associated with the promo.  Thanks again!

Chris