Community Forum

How do I find my account??

WmHarrell
New Poster

How do I find my account??

Not my wife's old Comcast TV & Internet acct...it was stopped and my name was on it...
But I have an Xfinity Mobile acct for just my cellphone...
Everywhere I login it goes to the wife's closed acct...
Where's MY acct??
jav6joev
Bronze Problem Solver

Re: How do I find my account??


@WmHarrell wrote:
Not my wife's old Comcast TV & Internet acct...it was stopped and my name was on it...
But I have an Xfinity Mobile acct for just my cellphone...
Everywhere I login it goes to the wife's closed acct...
Where's MY acct??

Apparently, you are using the login/password of a profile associated with your wife's old Comcast account.  You should have a unique login/password profile for your Xfinity Mobile account.  Maybe there is a way of requesting the forgotten login/password for that account when you start the login process?

Joe V
(not a Comcast employee, just another paying customer)
ComcastJaredB
Official Employee

Re: How do I find my account??

Hello WmHarrell,

You’ve brought up a great point here in the forum.  Having your account information and full access to your account is vital to getting the most from Xfinity Mobile so I want to make sure we get this resolved for you.

 

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. 

 

Thank you again for bringing this to our attention,

 

Jared


I am an Official Comcast Employee.
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