I'm trying to get some help activating my brand new unlocked Google Pixel 4a (ordered directly from Google) on the XM network. I just spoke with my local XM rep and he told me the "IMEI was incompatible". This is very odd as the IMEI is compatible with Verizon, AT&T, and others (I checked). I'm hoping this is simply an issue of the phone being so new, as it only came out 8/20/20. Regardless, I know many others are in this same boat.
Anyone with insight or tips would be very much appreciated! XM, you have 5 days to fix this issue or I'm going to renew my 2 lines with Verizon. Help me help you!
I talked to a representative; sounds like there was some unforeseen delay in getting the list of Pixel 4a IMEIs from Google to Xfinity Mobile prior to launch, but that should hopefully be resolved in the next few days.
They also said if you have an existing, activated Xfinity Mobile SIM card you should be able to swap it into a Pixel 4a, but that new activations will have to wait for a few days.