Hey there caede2000,
As I mentioned to santoshkmhatre in the other thread, I can definitely look into this. You do need to reach out to me through private message. You can do so by clicking on my name ComcastChrisL. Once you’re on my profile page, you will see a blue ‘send message’ button.
In your private reply, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file. After I authenticate the account, I will investigate this further for you.
Thanks again for bringing this to our attention and giving us an opportunity to help you out.