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Getting a line without SSN

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Getting a line without SSN

I have been trying to get a 2nd mobile line from Xfinity but get rejected because I don’t have a SSN. I am a Canadian with a US ITIN NUMBER. I have Xfinity TV, internet , and 1
mobile line. My credit score is over 800 but am running into a roadblock
when applying for a second line. This makes no sense. Help