Community Forum
My wife and I hopped on an inexpensive $400 2 night Bahamas cruise from West Palm Beach, FL as we've done in the past since its our home port. When we woke up in Nassau after the 1st night my wife showed me 3 texts from Xfinity saying 1:52am $159.92, 1:53am $1,228.11, and 9:22am $1,343.40 in data. I immediatly called Xfinity from port to notify them that I did not use data and they suggested using WiFi. It was a Saturday so I figured a quick call on Monday would fix this.
Fast forward 2+ weeks and several calls later I still am being billed for the international data I didn't use totaling 38.40 megabytes @$35.00/mb ($35,000.00/gigabyte) equaling $1,344.00. When I pulled the phone records, both of our phones pinged data 3 times exactly 6 hours apart, exactly to the second. (1 pic attached)
I would really like to hear some suggestions or ideas that anyone might have as this little cheap getaway has become a major burdon during this holiday season.
Hi TS561, thank you for reaching out to Xfinity Mobile through the Forum. I am sorry to hear you are having some trouble with your billing. I would like to help, I know that it’s a lot of money, and your right it is the holiday season.
Can you please send me a private message with the following information so that I may access your account to review the charges; your first and last lane, the full service address for your residential account, the last 4 digits of the stored payment method on file. I look forward to hearing from you.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
