File a complaint terrible experience with disaster support Covid -19 Xfinity Mobile

[bellboy6]

I called late March to see how my payment could be differed taking the iniative to be upfront with Xinifty mobile. They told me if I could not pay I could deffer till May. I was pleased with this and moved on with my day. I received an email saying my next payment would be in may also pleased with this.  

BUT then It seems the system kept trying my account untill the they were able to overdraft my account and take the money. I called in and regular customer support could not help me reverse the payment so I was transfered to Diaster support with xfinity mobile. 

The disatersupport lady was rude to me out the gate saying she had no idea if I was transfered or if I called directly. Once she had my name and credentials she continued on to act like she was the only one there and if I talked to anyone it would have been her and they do not defer payment  only if there's not enough money in the account they won't suspend service.  Well there wasn't and they still took from me the last of my money. 

NOT COOL. She had no solution and continued to, what it felt like scold me about the situation to the point I hung up and was more frustrated than I began the call.. You call that Covid 19 relief Xinifty? 

[ComcastLauraW]

Hi @bellboy6   I am so sorry that you had such a less than satisfactory experience!  I would love to look into this for you.  If you could  please reach out to me via private message. Click on my name ComcastLauraW and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account; first and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. 

Thank you for your time and patience,  and I look forward to providing a resolution for you