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Failed credit check

New Poster

Failed credit check

I went to start a new line for my daughter. I was given a message that I did not qualify for the payment plan and would have to pay in full. I have been an Xfinity customer for years. Always pay my bill on time. (Cable, internet and my current mobile device). Yet I cannot qualify for a payment plan. I currently pay sprint 87$ for her phone plan. Again on time etc. Xfinity’s credit check just had them loose a loyal customers extra business.
New Poster

Re: Failed credit check

That doesn’t seem right at all. Have you talked with anyone to ask for additional details, or do you have to wait for a letter to get an explanation? Regardless, you may want to escalate the situation to another tier of sales support.

New Poster

Re: Failed credit check

Yes and get this. I have paid every payment on my phone on time and was told I could upgrade after a year. Kept insurance on it everything. They will not even let me upgrade. I am going to look for another company. They are going to loose me on the tv internet side of things as well. This is just shady. If I hadn’t paid I get it. But I even pay ahead on tv internet. Mobile doesn’t give me that option. However I pay on time.