Community Forum

Expired promo card

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New Poster

Expired promo card

I went to use my card for a major purchase that me and my wife had to delay due to our current situation. Would their be any way to reissue the promo card funds ? I have a hole in my stomach thinking about this
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Official Employee

Re: Expired promo card

@Rusty0707

I’ll be more than happy to help. 

 

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

 

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. 

 

Thank you for your time,

Jared


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Expired promo card

I also have an expired prepaid card. How do I go about getting a new one reissued?
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Official Employee

Re: Expired promo card

@DJH14 

I’ll be more than happy to help. 

 

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

 

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.   Also, if you could include roughly when the promotion was and what it was for that can help with getting a card reissued.  

 

Thank you,

Jared


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!