Hello mstapleton698, thank you for reaching out to us on the forum. I am sorry to hear your gift card has expired. I will be happy to help get this taken care of. Can you please send me a private message with the following detail; your first and last name, full-service address for your residential account, and the last 4 digits of the stored payment method.
Once I have your information, I will be happy to submit an escalated ticket to have a new gift card mailed out. I look forward to hearing from you.