Community Forum

Expired gift card

Highlighted
New Poster

Expired gift card

Hello! I have an Xfinity mobile Visa gift card for $200 that I have never used. I was saving it for a later purchase and I just noticed that my card is expired. I saw on earlier forums that you can reissue a card. Can you help me with that?
Highlighted
Official Employee

Re: Expired gift card

Hello mstapleton698, thank you for reaching out to us on the forum. I am sorry to hear your gift card has expired. I will be happy to help get this taken care of. Can you please send me a private message with the following detail; your first and last name, full-service address for your residential account, and the last 4 digits of the stored payment method.

 

Once I have your information, I will be happy to submit an escalated ticket to have a new gift card mailed out. I look forward to hearing from you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!