Hi jyuen1, thank you for reaching out to us through the Forum. I apologize for the delayed response, I will be happy to see what we can do to get your promotional card replaced. In consideration of the time it’s been from your request, have you already received assistance?
No, no one has helped me yet. I would still like assistance with this thanks! I never used the card and if it could be reissued I would greatly appreciate it.
Hi jyuen1, I am sorry to hear that this has not been taken care of, I will be happy to help. Can you please send me a private message with the following information as I will need to review your account to escalate this request; your first and last name, the full address for your residential service, the last 4 digits of the stored payment method on file, and finally, the mobile number the promotional offer was for? I look forward to hearing from you.