Community Forum

Does xfinity mobile really charge international rates for incoming international calls?

vad1
New Poster

Does xfinity mobile really charge international rates for incoming international calls?

According to the support rep I just spoke with, Xfinity mobile charges international rates not only for outgoing calls, but for the incoming calls and texts as well. Which seems to be highly unusual - neither T-Mobile, nor AT&T, nor Verizon charge for incoming calls. Can you confirm?

DaveO3
Problem Solver

Re: Does xfinity mobile really charge international rates for incoming international calls?

Yes, incoming and outgoing calls. 

No matter which US carrier plan you are on you are charged for incoming and outgoing calls while roaming abroad unless you have signed up for day passes or other international passes with specific rules and allowances. 

vad1
New Poster

Re: Does xfinity mobile really charge international rates for incoming international calls?

Nobody said "while roaming abroad". We are talking about the incoming calls received in US from another country.

DaveO3
Problem Solver

Re: Does xfinity mobile really charge international rates for incoming international calls?

All incoming calls and texts are free while you are in the US. 

vad1
New Poster

Re: Does xfinity mobile really charge international rates for incoming international calls?

I confirmed this by making yet another call to Xfinity support. The rep said that whoever previously advised that incoming calls from another country are charged interntational rates, were wrong. For the record, it was on 12/11/2019.