Thank you for posting to the XM forum and my apologies for the delay in my response. I’m happy to investigate this further for you.
Keep in mind that in order to port into any carrier, the mobile service line in question needs to remain active on the current carrier. If the mobile service line has been disconnected, the port will not process.
With that said, if the number has remained active with Verizon, I’ll look into the port status and provide an update. This will require account access. In your reply please provide the following information for account authentication;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Thanks again for your time, and patience.