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Data saver not working

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New Poster

Data saver not working

I have four phones on shared data, all of which had data saver turned on as well as the setting on their device to prevent switching from wifi to data if the signal is low. I noticed that my younger daughter's data use is skyrocketing. when i checked her data saver has been turned off and i cannot turn it back on despite several attempts over the last few weeks.

Tried customer service. No luck. Still wont turn on. My daughter was home on wifi and the data use incresed by 1.5 GB! I turned her cellular data off and she still had another 1GB increase, all of which im being charged extra.

Something doesnt seem right. I cant imagine she has already used 12GB of data with 22 days still left this cycle when she is on wifi most of the time.

How can one verify actual use w Xfinity? Can i get a refund if data saver isnt functioning???
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Expert

Re: Data saver not working

Go into mobile data in the settings, and it'll show which apps are using data and how much. This example is from an Android.

 

XFINITY MOBILE DATA USAGE.png


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New Poster

Re: Data saver not working

The question has not yet been answered to why data saver through the Xfinity Mobile app is not turning on for one Iphone. It is active on all the other phones on my account. Repeated attempts have been made over the months to turn it on. The app only says sorry try later. Any solid resolution would help.
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Official Employee

Re: Data saver not working

Hello FrustratedDad1,

 

Thank you so much for reaching out and asking about the data saver option available through your Xfinity Mobile service.  I understand the importance of this flexibility with your cellular data plan and I want to ensure that it is functioning properly.

 

I would love the opportunity to troubleshoot this and resolve it for you.

 

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

 

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.  Also, if you could please include the IMEI and line number of the device that is not working properly that would be greatly appreciated.

 

Thank you for your time and patience,

 

Jared


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