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Data saver not working
I have four phones on shared data, all of which had data saver turned on as well as the setting on their device to prevent switching from wifi to data if the signal is low. I noticed that my younger daughter's data use is skyrocketing. when i checked her data saver has been turned off and i cannot turn it back on despite several attempts over the last few weeks.
Tried customer service. No luck. Still wont turn on. My daughter was home on wifi and the data use incresed by 1.5 GB! I turned her cellular data off and she still had another 1GB increase, all of which im being charged extra.
Something doesnt seem right. I cant imagine she has already used 12GB of data with 22 days still left this cycle when she is on wifi most of the time.
How can one verify actual use w Xfinity? Can i get a refund if data saver isnt functioning???
Tried customer service. No luck. Still wont turn on. My daughter was home on wifi and the data use incresed by 1.5 GB! I turned her cellular data off and she still had another 1GB increase, all of which im being charged extra.
Something doesnt seem right. I cant imagine she has already used 12GB of data with 22 days still left this cycle when she is on wifi most of the time.
How can one verify actual use w Xfinity? Can i get a refund if data saver isnt functioning???
rightfooted
Expert
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1.4K Messages
5 years ago
Go into mobile data in the settings, and it'll show which apps are using data and how much. This example is from an Android.
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TheSaltLife
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1 Message
5 years ago
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user_j7y90a
Contributor
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52 Messages
5 years ago
Hello FrustratedDad1,
Thank you so much for reaching out and asking about the data saver option available through your Xfinity Mobile service. I understand the importance of this flexibility with your cellular data plan and I want to ensure that it is functioning properly.
I would love the opportunity to troubleshoot this and resolve it for you.
Please reach out to me via private message. Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. Also, if you could please include the IMEI and line number of the device that is not working properly that would be greatly appreciated.
Thank you for your time and patience,
Jared
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xasphalt
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1 Message
4 years ago
I had similar problem awhile back. In going through my daughter’s phone, I found turning off location on many of her apps as well as iCloud (continuous photos) sync solved much of the problem. There might also be other apps that also use continuous sync that can cause a huge problem. HTH (a bit late but might be helpful for others).
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