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Data charge on mobile

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New Poster

Data charge on mobile

How did I use 0.01 gig of shared data already when the two users on the plan have been home and on a WiFi network and the billing cycle started today?
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Problem Solver

Re: Data charge on mobile

Fair question!

 

Theoretically you should not be charged any cellular data if you are on airplane mode and you have not enabled WiFi Calling.

 

If you have enabled WiFi Calling which connects you to the XM/Verizon servers via your WiFi/Router/Internet then you may have cellular data charges for any MMS sent or received, voicemail, and maybe some system services, but should not be charged for any SMS (simple texts) or any other data. 

When you start a new month of service you should reset the cellular statistics on your phone, and then you would see exactly what data usage you are being charged. 

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Expert

Re: Data charge on mobile

Look in your mobile data settings and it'll show you what used it.


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Problem Solver

Re: Data charge on mobile

Xfinity Mobile now has a Data Widget for Apple and Android devices. See their support page below:

https://www.xfinity.com/mobile/support/article/data-usage-widget-mobile-app