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Couldnt used my IMEI number

New Poster

Couldnt used my IMEI number

I tried to get my galaxy note 9 connect to xfinity I purchased directly from samsung.com unlocked, and for some reason you guys couldnt connect it. I was told my IMEI number wouldnt even come up. As far as I know you do support BYOP. Is this a glitch on your company's end? When can I expect this to be fix? I would like to switch carriers.
Contributor

Re: Couldnt used my IMEI number

I have the same issue with an S8 and an S10 both of which were purchased as unlocked devices directly from Samsung.

 

Why can’t a phone that’s never been locked be ported?