So, as of today, I've used about 2.7G of data, and my wife 0.11G. We were both on a by-th-gig plan, which was coming out to $36 ($12/G). It was obvious that I'm going to need an unlimited plan, so I switched mine over to that, and left her's on the $12/G plan. It said my 2.7G of data would transfer over, so I am expecting, at least as of now, fo our balance to be $12 (for my wife) and $45 (for me) or a total of $57. Yet it shows our balance as $81 because it's still charging $36 for my wife. What am I missing?
Thank you for reaching out to us via the Xfinity Mobile Forum! If still needing assistance, gladly I can investigate the billing details for you.
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Thanks for your time and patience,