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Changing from Gen1 to Gen2 Plans

New Poster

Changing from Gen1 to Gen2 Plans

Can existing users still not change from Gen1 to Gen2 plans?  I can't figure out how.

 

Thanks!

Regular Contributor

Re: Changing from Gen1 to Gen2 Plans

yes you can but you lose the free 100 mb. that may seem like a small thing but it keeps my bill to $6.50 a month for two lines because we just use our phones for talk and text. Just contact customer service to get it done.

Contributor

Re: Changing from Gen1 to Gen2 Plans

You need  to call Xfinity Mobile 

See the comparison below:

 

https://www.xfinity.com/mobile/support/article/plan-changes

Valued Contributor

Re: Changing from Gen1 to Gen2 Plans


@davdri wrote:

yes you can but you lose the free 100 mb. that may seem like a small thing but it keeps my bill to $6.50 a month for two lines because we just use our phones for talk and text. Just contact customer service to get it done.


Just received this email from Xfinity Mobile. I presume that means Gen2 for all customers starting October 29. 

 

"We have updated the Xfinity Mobile customer agreement. The new agreement has been in effect for customers activating after August 1, 2019. On October 29, 2019 it will become effective for all customers who activated an account prior to August 1". 

 

To view Gen2 and Gen1 agreements:

https://www.xfinity.com/mobile/policies/customer-agreement?rid=22726457&mid=EMC_20190927_Adhoc_CM_Mo...

Contributor

Re: Changing from Gen1 to Gen2 Plans

That is just an agreeement, they are not changing any Gen 1 plans to Gen 2.