Cell signal different than Verizon

[Sparta85]

Received my new iPhone 11 and am enjoying it. I have a phone that uses the Verizon network for work and it currently has 3 of 4 bars, while the iPhone goes in and out of service. If XMo uses the same network as Verizon, shouldn’t the coverage be the same? I’m confused...

[DaveO3]

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@Sparta85 wrote:
Received my new iPhone 11 and am enjoying it. I have a phone that uses the Verizon network for work and it currently has 3 of 4 bars, while the iPhone goes in and out of service. If XMo uses the same network as Verizon, shouldn’t the coverage be the same? I’m confused...

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Yes, generally you should get the same service, however different phones and different software versions and different modems in phones may impact what is shown as the signal strength on your phone. 

Please be aware that XMo continues to have problems on many phones with their WiFi Calling inadvertently switching between cellular and WiFi Calling which then drops calls or fails to even make calls. Therefore if you are having problems it is best to toggle off WiFi Calling and only toggle it on when you absolutely need it, and when you do you should toggle on Airplane mode at the same time. 

[Sparta85]

I tried this and I can't even get a signal. When attempting the same test with a Galaxy s8 running on Verizon's network, I can make and receive calls while on the network. The iPhone keeps saying call failed, and calls made to the phone go right to voicemail.

[DaveO3]

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@Sparta85 wrote:

I tried this and I can't even get a signal. When attempting the same test with a Galaxy s8 running on Verizon's network, I can make and receive calls while on the network. The iPhone keeps saying call failed, and calls made to the phone go right to voicemail.

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Let’s try a few things:

1.) Turn off WiFi Calling, just to make sure that it is not causing cellular problems

2.) Reset network settings

3.) Power Off/ Power On your iPhone

4.) Test. Any luck?, If not

5.) Go to Settings > Cellular > Cellular Data Options > Voice & Data, and try each of the options and toggle Airplane Mode On and off each time

If none of the above work the bad news may be that you may be in an area that you are not actually on the Verizon Netwok but in an area that Verizon is sharing or roaming on another carrier’s network under a side agreement and that carrier may not have agreed to support or provide coverage to MVNOs such as XMo.