Community Forum

Cant order from website

New Poster

Cant order from website

The other day my phone was stolen and I have been trying to replace it to no avail. Ive been trying to order a Galaxy A50 and every time I click add to cart it says we are experiencing technical difficulties. I cant order over the phone because I dont have access to one and I cant get anyone on chat. I need my phone asap. Please help.


Official Employee

Re: Cant order from website


I apologize with the issues you’re having issues ordering a new phone online. 


Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. 




I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Cant order from website

Did you ever find a solution to this problem I'm having the same issue