I have been trying to update my payment information for the past 12 days to a new card and I keep encountering an error message that states " oops, something went wrong, please try again".
Everything is in place correctly each time. I have contacted the customer care department and have spoken with a few tier 1 reps which did the exact same, and they also show the same message, to which, I was then transferred to a tier 2 agent whom ran the card attempts a few times and stated she didn't know why this was happening, but to try again in 24 hours.
24 hour later, I try again and same issue, does not matter whether I attempt this on my PC or through the mobile app. Now I am past due, and I am just trying to pay my bill! This is quite frustrating, please help with this issue.