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Cannot update payment information

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Frequent Visitor

Cannot update payment information

Hello,

I have been trying to update my payment information for the past 12 days to a new card and I keep encountering an error message that states " oops, something went wrong, please try again".

Everything is in place correctly each time. I have contacted the customer care department and have spoken with a few tier 1 reps which did the exact same, and they also show the same message, to which, I was then transferred to a tier 2 agent whom ran the card attempts a few times and stated she didn't know why this was happening, but to try again in 24 hours.

24 hour later, I try again and same issue, does not matter whether I attempt this on my PC or through the mobile app. Now I am past due, and I am just trying to pay my bill! This is quite frustrating, please help with this issue.
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Most Valued Poster

Re: Cannot update payment information

Same exact thing happened to me when I got a new updated card.  I kept calling over and over. I finally found someone that could fix it.  It took awile. Keep after them.

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Frequent Visitor

Re: Cannot update payment information

So, I just finished another call to the care department with no resolution and I am just going to go in the Xfinity Store, pay with my new card there. Thanks for the reply.