I cannot stop my phone from connecting to XFINITY wifi networks. The option to disable auto-reconnect is gone, and disabling the Hotspot 2.0 setting does not help either.
"Go to Settings > Connections > WiFi > Advanced
2. Toggle Auto-Connect to XFINITY WiFi to off" Does not work because this option has not existed in my phone as of two software updates ago.
"Go to Settings > Connections > WiFi > Advanced > Smart Network Switch
Make sure Smart Network Switch is off" Also does not work. I've tried this both on and off and any time I come home my phone latches onto a Neighbor's XFINITY wifi before I get in range of my apartment unit's gateway. I've had to reconnect to my own wifi 30 times in the past 7 days.
Samsung Galaxy Note10 SM-N970U purchased directly from Xfinity Mobile
Software build QP1A. 190711.020.N970USQS2BSLA
I just wasted 15 minutes proverbially beating my face into a brick wall with a chat agent (and getting increasingly irate with every inane BS easily googled script answer they gave me), trying to have them understand that this issue was not something they could help me solve and rather I just wanted it escalated to the team that codes and QCs the updates. I don't expect a resolution here either. Just need it known and escalated.
And no, this solution will not help either:
11:45:06 AM XFinity support agent : Alright I will escalate your request to bring the option back and as of now you should eliminate the app.
11:45:23 AM Me: Which app? My phone's OS?
11:45:51 AM XFinity support agent : Xfinity Hotspots.
11:46:31 AM Me: There is no Xfinity Hotspots app installed on my phone
11:48:33 AM Me: It's an Xfinity Mobile phone. The Xfinity hotspot function is baked into the Xfinity custom version of the android Kernel. What you're suggesting is not possible without literally erasing the OS on my phone. (Yes I know I could just root it and that kernel was not necessarily the correct terminology. I was being dramatic)
11:48:34 AM XFinity support agent: http://hotspots.wifi.comcast.com/
11:49:13 AM Me: You sent me a map...
Disclaimer: You can try uninstalling the XFINITY WIFI Settings app, but I'm not sure how you can get it again.
To try: From your home screen, go to apps, then search for Xfinity Wifi Settings (nothing will show up until you hit Ok go search). The Xfinity Wifi Settings app will show up, open it and from there you should be able to uninstall it.
Also, I know this sounds very simple but have you tried just forgetting that ssid from the Manage Networks manu?
Let me know if that stops auto reconnect.
@FlyingToastr , This just started happening to me as well on my Iphone X. I had disabled Auto Join and even though it's still disabled the phone still joins. I even tried resetting network settings to default.
I think Xfinity closed the loophole. The reason the service is cheaper is they want people using the hotspots over the cell towers. This is built into the Carrier Firmware. Previously they had a bug ot loopholehwere we could prevent the phone from joining. They have since fixed that.
The only way I now won't join is when I disable WiFi. This auto join drives me nuts becasue I stream media in my car all the time. I constantly lose my signal becasue the phone switches to a business hotspot when I drive by or stopped at a light and then doesn't switch back to Mobile data. You would think their algorithm would use a combination of GPS and movement before doing this switching.
This is one of the reasons I have just unlocked my phones and leaving for another carrier
Thank you for creating the thread and for initiating a useful conversation. I wanted to find out if you guys had also disabled the Xfinity WiFi Settings app from accessing your phone and location?
You can do so by going into Settings>Apps>Show System Apps>Xfinity WiFi Settings, then disable permission to phone and location. Also, go ahead and disable the Change System Settings option on the app as well.
These instructions are for Samsung Galaxy. Let me know what device/s you are using in order to investigate how this is done on your device in case you haven't located it already.
Let me know what results you get.
This issue is plaguing me. Since January 2020. I just wanted to toss my acknowledgment into the thread (will I get an email?). My apartment is densely surrounded by numerous Xfinity hostpots. Countless times per day when I enter my apartment, I'm forced through the manual steps of reconnecting my Xfinity phone to MY OWN Xfinity router in order to control my various smart devices that are on my network. Xfinity tech support said that's just how it is. Unbelievable.
@Samwathegreat Your reply quite accurately sums up the situation I neglected to elaborate in the original post. I own a gateway and numerous neighbors lease the XB3/XB6 gateways from Comcast which transmit the Xfinity hotspot. Since there is no longer an option to disable auto-reconnect to XFINITY hotspots my phone latches onto those hotspots as I'm walking from my car to my apartment and every time without fail I'm forced to switch it over on my own, and I usually find out after I realize some picture message someone tried to send me never made it and they ask me about it. Even when I'm driving now and using my phone as nav I'm constantly bombarded with the "limited or no internet access. Switch to mobile data?" prompt at the top of the screen as I pass by dozens of useless Xfinity hotspots which if you're the irritable type could be a pretty big safety issue (<Edited>). To add insult to injury, around late February my phone recieved a software update. Anyone want to guess what issue was NOT addressed in the update and still plagues me to this day?