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Cannot get my phone activated

chrisology
New Poster

Cannot get my phone activated

I received confirmation from ATT stating that my phone was unlocked.  I also received an email confirmation saying that my mobile number has been ported to Xfinity.  However, when I insert the sim card into my phone it does not get activated. I receive an error that says cannot activate.  I have been without mobile service for 2 days.  Please help

ComcastRob
Official Employee

Re: Cannot get my phone activated

@chrisology

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 


I am an Official Comcast Employee.
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chrisology
New Poster

Re: Cannot get my phone activated

OK, I belive I sent you a DM with all of the info.

 

Please help as I have been without mobile service for the entire weekend.  Definitelty nee to get this escalateded ASAP