Meradrew's profile

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Wednesday, May 13th, 2020 6:00 PM

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Cannot get ahold of a human

Unbelievably horrible service. I am attempting to transfer my number from xfinity to a new carrier (because of the complete lack of regard xfinity has for their customers). It is IMPOSSIBLE to actually talk to a real person. My new provider is responsive and at work. How on earth can a company operate like Comcast or xfinity and still be in business. I need help on this issue (and it seems like thousands of others are in the same boat).

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Expert

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1.4K Messages

5 years ago

You should be able to transfer your number without having to call. Have you been unable to do that?

https://www.xfinity.com/mobile/support/article/transfer-number-to-another-carrier 

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