Solved! Go to Solution.
Thanks for posting to the XM Forum. I hope that you’ve already obtained assistance on this, but in case you haven’t, I’m happy to investigate.
For further research, please reach out to me via private message by clicking on my name ComcastChrisL, and from my profile page, click on the blue ‘send a message’ button. For account access and authentication, please include the first and last name, complete address, mobile number, and the last 4 digits of the card on file.
Let me know if you have any other questions.
P.S. To the XM Community - In case your situation requires additional research, please reach out directly to any Official Comcast Employee by clicking on the Employee name and from the profile page select the blue ‘send a message’ button.
Thanks for the response @ComcastChrisL . I may reach out to you privately, but the issue is probbly not worth much effort. I assume this is a problem for all Xfinity mobile users, but maybe not. One post made it sound like pre-paid plans can't do it and another post implied that only pre-paid plans can do it. Just confusing.