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Cannot donate to charity via text

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Regular Visitor

Cannot donate to charity via text

I finally decided to try donating to charity via one of those “text ‘donate’ to 12345 to give $5” campaigns. It works by having your mobile carrier add $5 to your bill.
Well, not with Xfinity - apparently.
I’ve tried twice to donate to different charities and I received this response both times: “Your wireless account is not eligible to donate due to its business account status.”
Xfinity customer support confirmed that I do not have a business account. The rep did not know about the ability to donate via text but said the error must be because I’m NOT on a pre-paid plan. I’m on the pay-by-the-Gb plan. That answer does not make sense.
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Official Employee

Re: Cannot donate to charity via text

Hello @Shoeless,

 

Thanks for posting to the XM Forum.  I hope that you’ve already obtained assistance on this, but in case you haven’t, I’m happy to investigate.

 

For further research, please reach out to me via private message by clicking on my name ComcastChrisL, and from my profile page, click on the blue ‘send a message’ button.  For account access and authentication, please include the first and last name, complete address, mobile number, and the last 4 digits of the card on file.

 

Let me know if you have any other questions.

 

Chris

 

P.S. To the XM Community - In case your situation requires additional research, please reach out directly to any Official Comcast Employee by clicking on the Employee name and from the profile page select the blue ‘send a message’ button.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Cannot donate to charity via text

Thanks for the response @ComcastChrisL . I may reach out to you privately, but the issue is probbly not worth much effort. I assume this is a problem for all Xfinity mobile users, but maybe not. One post made it sound like pre-paid plans can't do it and another post implied that only pre-paid plans can do it. Just confusing.

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Regular Visitor

Re: Cannot donate to charity via text

Response from Xfinity Mobile customer support:

I finally have a definitive answer which is that XM does not support text donations.