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Can't set up voicemail

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Can't set up voicemail

I just moved my cellphone service from Verizon to Xfinity. As part of that move, I purchased an Iphone7 from Xfinity, and moved everything from my old Iphone 6. I am running iOS 13.3.1. 

While all of my old voicemail messages transferred over, voicemail itself does not work. If someone calls me, they get a recorded message that "the wireless user has not set up voicemail". If I try to create an outgoing voicemail message, I get error " The operation couldn't be completed (com.apple.mobilephone error 1035)". 

I am at a loss. How do I get voicemail working? I have seen that other people have issues with this, but so far haven't come across any solutions that work for me.

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Official Employee

Re: Can't set up voicemail

Hello Opus3,


Thanks for reaching out to us through the Xfinity Forum. I’m happy to investigate this for you. I’ll need to do research on the account in question.


In case you are still needing assistance, at your convenience, reach out to me through private message.


Click on my name ComcastChrisL, and from my profile page, click on the blue ‘send a message’ button. In your private reply, include the following information so that I may authenticate and access the account;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.


Thanks again!
Chris


I am an Official Comcast Employee.
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