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Can't port in xfinity mobile

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New Poster

Can't port in xfinity mobile

I want to add one line by BYOD. But when I order the sim card online and choose keep my own number, it says "Sorry, looks like we are having technical difficulties." But if I put my other google voice number, it can go through.
I also went to the xfinity store, but they can't resolve my problem after spending 4 hours and mutiple calls to the back-end by the agent.

I think it's because this number was with Xfinity before. When I ported it out 6 months ago, Xfinity mobile didn't clear their system completely. On Xfinity's record, my number is still with Xfinity.  So it doesn't accept that number to be ported in now.  


 

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Official Employee

Re: Can't port in xfinity mobile

Hello weng1235,


Thanks for your time and patience and for reaching out to us via the Xfinity Forum. I’m more than happy to look further into this for you. At your convenience, message me privately. You can send me a private message by clicking on my name ComcastChrisL, which directs you to my profile page, and from there you can click on the blue ‘send a message’ button.


In your private message and for account authentication, please include the following information;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.


Also, let me know what number you are intending to transfer to XM, what carrier its currently active on, and the device type and IMEI you intend to add through the BYOD program.  


Sincerely,
Chris


I am an Official Comcast Employee.
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