Many thanks for taking the time to post to the forum and for bringing this issue to our attention. I hope you’ll pardon my delayed response as I’m happy to provide further direction and assistance on this.
If you are still needing help, and if you haven’t done so already, I’ll have you update to the latest version of the app 2.16.0. Also, as it pertains to accessing your XM account via the web, what web browser are you using? Also, in case you haven’t done so already, go ahead and clear your cache and cookies from the browser and log back into your account.
In case none of these troubleshooting steps worked for you, I may need to investigate further. If need be, you can reach out to me via private message. Simply click on my name ComcastChrisL and from my profile page click on the blue ‘send a message’ button.
In your private message, please include the following information;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Thanks again for your time and patience.