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Can't View Data Usage

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New Poster

Can't View Data Usage

About 2 weeks ago I noticed I can no longer view data usage in the xfinity mobile app or the website. When you first open the app in the Activity tab it used to show the data usage for all my lines under 'My Data'. Now it just shows 'Tap for details', and when you do, it redirects to a page that says 'something went wrong'. The website produces similar results. while this isn't a big deal for my unlimited lines, this can be a slight annoyance for my by-the-gig lines.

The only answer I got from support was to view data usage through the billing tab, which 'works', but I can't adjust by-the-gig lines from there if I decide they need more/less data.

Anyone having similar results or have any ideas? Thanks.
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Official Employee

Re: Can't View Data Usage

Hello Lostfile,


Many thanks for taking the time to post to the forum and for bringing this issue to our attention. I hope you’ll pardon my delayed response as I’m happy to provide further direction and assistance on this.


If you are still needing help, and if you haven’t done so already, I’ll have you update to the latest version of the app 2.16.0. Also, as it pertains to accessing your XM account via the web, what web browser are you using? Also, in case you haven’t done so already, go ahead and clear your cache and cookies from the browser and log back into your account.


In case none of these troubleshooting steps worked for you, I may need to investigate further. If need be, you can reach out to me via private message. Simply click on my name ComcastChrisL and from my profile page click on the blue ‘send a message’ button.


In your private message, please include the following information;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.


Thanks again for your time and patience.


Sincerely,
Chris


I am an Official Comcast Employee.
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