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Bug in XFINITY MOBILE BILLING

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Frequent Visitor

Bug in XFINITY MOBILE BILLING

XFINITY MOBILE cannot get their billing straight on my account.  Their crack system and website continue to insist the following:

First Name = J

Last Name = Middle Name_Last Name

However the name on my credit card = First Initial _Middle Name_Last Name.

Naturally, my credit card company rejects their submitted payment every month for my phone service because they don’t have my correct name.   Their website will not allow me to correct the error.  I have spoken to numerous supervisors and they can only process pament for that month and not permanently.

 

Their automatic email system threatens to cancel my service every month, which would not be so bad except I still owe them several hundred dollars for my iPhone. So, every month, I have to call their help desk and get someone whose first language is Hindi or some other Eastern language.  It takes about an hour each month to breach the communication barrier for them to enter my payment. Each time, they claim the problem is fixed only to have it raise its ugly head next month.  My iPhone will be paid off next November and I will change my provider back to Verizon in hopes they can deal with my name issues.  I am frustrated beyond belief! 😩😡🤬

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Official Employee

Re: Bug in XFINITY MOBILE BILLING

Hello regcurry,


I greatly appreciate you taking the time to post to the Xfinity Mobile forum. I hope you’ll pardon my delayed response and my sincerest apology for the inconvenience you mention to continue to encounter.


When you get a chance, send me private message with the following information;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.


You can message me privately by clicking on my name ComcastChrisL, which will take you to my profile page and from there click on the blue ‘send a message’ button. Thanks again for your cooperation. I’ll be on the lookout for your reply.


Sincerely,
Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Bug in XFINITY MOBILE BILLING

NO IT HAS NOT BEEN RESOLVED!