Thank you for taking the time to post to the forum and my sincerest apology for the troubles you mention to have encountered. I’m more than happy to investigate this for you. Please contact me through private message.
Click on my name ComcastChrisL so that you can be directed to my profile page. On my profile page, you’ll see a blue ‘send a message’ button. In your private message please include the following;
First and last name, the mobile number, the complete service address, and the last 4 digits of the stored payment method on file.
Once I authenticate the account, I’ll be doing the needed research. Thanks again for your time and patience.