Community Forum

BYOD Compatibility for Xfinity Mobile make of phone or IMEI

Highlighted
Contributor

BYOD Compatibility for Xfinity Mobile make of phone or IMEI

The compatibility check for Bring Your Own Device for Xfinity Mobile uses IMEI, and does anybody know what that is telling Comcast? Is it the make and model of the cell phone only that would be compatible or not, or something about the account (locked or non-transferable)?

I am a happy Xfinity Mobile user myself (iPhone 6), and I was sure that about a half year ago when visiting my 92 year old dad I did the compatibility check for his Samsung Galaxy Express 3 and the IMEI returned that it was compatible. Now that I'm ready to help him switch, his IMEI entered comes back as his phone not  being compatible.

Does anybody know if there is more to IMEI than just make/model? Or also, does anybody actually have a Samsung Galaxy Express 3 phone that is used with Xfinity Mobile?

Thanks.

Highlighted
Official Employee

Re: BYOD Compatibility for Xfinity Mobile make of phone or IMEI

Hi com-forum-apple, thank you for reaching out to Xfinity Mobile through the Forum. I can appreciate the concern you have regarding our BYOD (bring your own device) compatibility. We would like to be able to activate any device make or model, and we are working hard on expanding our options.

 

Our BYOD program is limited to which devices can be brought to Xfinity Mobile, we currently support iPhone, Samsung Galaxy S series, Note, and Google Pixel devices. Although your device is a Samsung phone, it is not one of the devices that can be activated as a BYOD.

 

You can keep checking our site for any updates, as of now we do not have a time frame for when we will be able to allow for the full Samsung line up. I hope this information helps. Please feel free to reach out if you have any other questions.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!