It’s been 4 days now since I bought my Apple Watch from the xfinity store and still cannot connect to the cellular service. I tried to activate it myself when I got home and kept getting the uh oh screen so I called the number they gave me and the rep told me they are not equipped to handle activations (why do they give you this number if they can’t help) and I would need to bring it back to a store. So I called the xfinity mobile tech support just because I figured the last rep didn’t want to do his job and the mobile rep told me same thing and to bring it to the store. So I brought it to the store and they called their support and apple support with no fix and wasted now 6 hours of my life that I can’t get back talking to phone reps and store reps (store reps were super friendly and treated me very well) . So like I said it’s been 4 days and still can’t use cellular feature even after pairing and re-pairing device putting it on WiFi and off WiFi and every other trick I read online that worked for others and I find this totally unacceptable that there is still no fix for this. Up until now I have had no problem with xfinity mobile but this is a big problem to have and hopefully not get charged until this issue is fixed. But if someone has any info on ways that worked for them I am all ears.
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I will be more than happy to help. When you have the opportunity, send me a private message by clicking on my name ‘ComcastChrisL’ and then click on ‘send message’. I will need to authenticate your account first and foremost, please include first and last name of the account holder along with the account number and the last 4 digits of the stored payment method on file. Rest assured that we will be doing everything needed to bring forth resolution.