Apple Watch cellular

[Kene21b]

It’s been 4 days now since I bought my Apple Watch from the xfinity store and still cannot connect to the cellular service.  I tried to activate it myself when I got home and kept getting the uh oh screen so I called the number they gave me and the rep told me they are not equipped to handle activations (why do they give you this number if they can’t help) and I would need to bring it back to a store.  So I called the xfinity mobile tech support just because I figured the last rep didn’t want to do his job and the mobile rep told me same thing and to bring it to the store.  So I brought it to the store and they called their support and apple support with no fix and wasted now 6 hours of my life that I can’t get back talking to phone reps and store reps (store reps were super friendly and treated me very well) .  So like I said it’s been 4 days and still can’t use cellular feature even after pairing and re-pairing device putting it on WiFi and off WiFi and every other trick I read online that worked for others and I find this totally unacceptable that there is still no fix for this.  Up until now I have had no problem with xfinity mobile but this is a big problem to have and hopefully not get charged until this issue is fixed.  But if someone has any info on ways that worked for them I am all ears.  

[Kene21b]

Can a xfinity mid please read this and respond with some help, this is getting crazy with how long im without a main feature of the watch that i paid for. And dealing with reps who blame the store and say only the store employees can help and just get the run around cause they are either lazy, cant do their job or pawn me off on someone else.

[ComcastChrisL · Accepted solution]

Hello Kene21b,

I will be more than happy to help. When you have the opportunity, send me a private message by clicking on my name ‘ComcastChrisL’ and then click on ‘send message’. I will need to authenticate your account first and foremost, please include first and last name of the account holder along with the account number and the last 4 digits of the stored payment method on file. Rest assured that we will be doing everything needed to bring forth resolution.