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Apple Watch 5 Series Cellular Activation

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Regular Visitor

Re: Apple Watch 5 Series Cellular Activation

I am having the same issue. New apple watch series 6 purchased from the apple store. When I try setup cellular service I get the error message. "Sorry, looks like we are having technical difficulties. Please try again." This has been going on for days everytime I try. @ComcastChrisL  please help me! I've spent hours on the phone with comcast reps both tier 1 and 2. They told me maybe it's because I have to wait until 9/22 to activate. But it's still not working today. 

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New Poster

Re: Apple Watch 5 Series Cellular Activation

Once I get to the 911 address, it says that they’re having trouble verifying my address. I confirm the address and then I get an “uh-oh” message saying that I cannot connect and to call an 877- number if the problem persists. Please help.
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New Poster

Re: Apple Watch 5 Series Cellular Activation

Add me to the list. I have two brand new Apple Watch Series 6s to upgrade mine and my wife's Series 5s and both are getting stuck at Step 1 with the, "Sorry, looks like we are having technical difficulties. Please try again." error. For the record, I also had this problem last year when upgrading from the Series 4 to Series 5. I ended up at an Xfinity store for 4 hours while they figured it out. I'd prefer to avoid that this year. I started with Xfinity chat support. They were unable to help, but they confirmed they were seeing the error on their back-end. They suggested that I call Xfinity Mobile and ask for tier 2 support (1-888-936-4968). They were even less helpful than the chat support. The representative (Nicole) said that she escalated to someone (Spencer) and that he had never seen this before. I referred them to this thread. In the end, they told me they had no idea why it wasn't working and that they couldn't do anything more. That I should just keep trying. I thanked them for attempting to help, but to say that I'm frustrated would be an understatement.

 

For reference, here's a screen recording showing the error: https://youtu.be/xCuQi2oagLQ

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Regular Visitor

Re: Apple Watch 5 Series Cellular Activation

So frustrating! Seems like no one knows how to fix the problem. Lmk if you get yours working and I’ll do the same.
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Regular Visitor

Re: Apple Watch 5 Series Cellular Activation

The extreme part of this frustration is when support tries to make you do silly things to try to fix the issue.  I told them that it was not allowing me to activate cellular when I paired it to EITHER of my two iPhones, and they wanted me to factory reset my phone, because that was going to fix it.   Seriously? I should factory reset my phone and go through the hassle of all that on a known issue? 

 

Chris from Comcast here seems to know what is going on though, he identified the issue and escalated it, though it isn't resolved yet. 

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New Poster

Re: Apple Watch 5 Series Cellular Activation

Hi, I'm having issues activating my wifes apple watch...can't keep pass step 1 of the xfinity activaion...it tells me sorry we're having technical issues please try again...help

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New Poster

Re: Apple Watch 5 Series Cellular Activation

Having same issue here. This is first post so will PM you once capability available.
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Regular Visitor

Re: Apple Watch 5 Series Cellular Activation

@Chris, Thank you so very much helping me getting my Apple Watch series 5 byod activated on xfinity mobile.
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New Poster

Re: Apple Watch 5 Series Cellular Activation

Hello, ComcastChrisL

I received my apple series 6 watch yesterday 10/14/2020 and I am having difficultly activating the cellular data for the watch. I’ve been going back and forth with apple and XFINITY and nothings is fixing it. Hopefully you can. It pops up an uh-oh at the end of the 4 step activation. Today a tier 2 person got the number to pair but the watch still don’t have cellular data. I’ve unpaired and repaired. You mentioned On your Apple Watch - Go to Settings > Cellular
a. If it reflects No eSIM installed: Watch will show No SIM under Plan and No Connection under Status. My watch shows this^. I’ve tried looking for the private msg on your page but didn’t see it. Please help! Thank you!
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Frequent Visitor

Re: Apple Watch 5 Series Cellular Activation

@ComcastChrisL I'm having the same "technical difficulties" activation problem on my series 6 watch. I'm going on my 3rd hour with a level 2 rep right now after countless hours of previous calls. If this is a known problem, could you PLEASE pass the word to the support reps so as not to waste hours and hours of time for you customers.