Android upgrade VISA card not in reward center

[DT_UM]

I recently purchased 2 Galaxy S10e phones to replace fully paid for iPhones during the $300 VISA GC promo.  Initially I saw one pending GC in the reward center, not 2.  In the last week or two, there are now no GC showing in the reward center. 

I've  written at least 2 emails to customer with no response.  Please help.

Thanks.

[ComcastLauraW · Accepted solution]

@DT_UM   I would be happy to look into your issue for you.  I will first need some information so that I may access the account/order.

Please reach out to me via private message. Click on my name ComcastLauraW and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account; First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. Also, if you could provide the IMEI for the device in question that would be greatly appreciated.

Thank you for your time and patience,