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Henry071
Rousing Reactor
Expressive Exchange
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Contributor

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70 Messages

Monday, December 9th, 2019 9:00 PM

Closed

Activation

I tried activation for my Apple Watch series 3 I reset the Apple Watch to factory setting I bought it from t-mobile but I can’t activate it with xfinity mobile it won’t setup cellular plan with the Apple Watch it goes something went wrong contact xfinity can’t activate?

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Updated 

6 years ago

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Accepted Solution

Henry071

Contributor

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70 Messages

6 years ago

So I found the problem what everyone facing here the steps ! So people are having problems with Apple Watch they get error trying to activate from your service I found a work around! Let everyone know around your workplace and let all your agents know about this it works because the steps that you tell customers can’t activate there apple watches you guys tell us to call apple but I found this solution trying a lot of stuff on the iPhone and Apple Watch thanks!
1 backup iPhone to iTunes
2 restore iPhone in the iTunes program or erase all content and setting under settings general reset
3 after your finish erasing the iPhone restore from backup
4 after that’s done go to settings on the Apple Watch then erase all content and settings after that
5 look for the watch app pair Apple Watch then setup cellular then after couple of steps it works then its activated 100%

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XfinityLolli

Official Employee

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65 Messages

6 years ago

Hello Henry071, thank you for taking the time to reach out to Xfinity Mobile on the Forum. I am sorry to hear you are having some activation issues with your apple watch. I will be happy to help you get this taken care of. We recently opened up our “Bring Your Own Device” range for Apple watches. I understand you are getting an error. Have you already received assistance with this request?

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Henry071

Contributor

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70 Messages

6 years ago

Here’s what people get

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XfinityLolli

Official Employee

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65 Messages

6 years ago

Good Morning Henry071, this is so awesome! Thank you for sending the information. I appreciate you sharing your troubleshooting process. I will definitely share this with our teams. Please feel free to reach back out if you have any other questions or concerns.

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