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doluckie
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Regular Visitor

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2 Messages

Tuesday, October 13th, 2020 7:00 PM

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Activating a new Apple Watch 6 cellular

Having trouble activating a new Apple Watch 6 cellular.

 

Is @ComcastChrisL still around? I just spend a few hours on support with Marco and the Tier 2 Team and they gave up and sent me to Apple next.

 

Duiring activation I'm getting hung up on Step 1 of 4.

(ie Welcome Screen is seen with the option to click on Get Started. At this point,
initial eligibility checks are conducted. If the customer fails any of them, they
will see an error screen).

 

I'll try to private message you too.

 

Thanks Doug

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Updated 

4 years ago

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doluckie

Regular Visitor

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2 Messages

5 years ago

FYI: for those who are interested, @ComcastChrisL got my Apple Watch 6 activated today. He has the skills and the drive to get it done. And, he also has the compassion to communicate directly with we desperate customers looking for help here on the Community Forums. 

 

Realize, it took awhile to get to this point, it was three weeks ago that I started the process of learning from posts here, talking to a number of helpful XM people on Chat and on the phone. But in the end it was Chris who showed up and then immediately everything started happening.

 

doluckie 🙂

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user_43291d

Visitor

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1 Message

4 years ago

Please help, I’m having issues with my series 3. 

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XfinityAmira

Official Employee

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4.2K Messages

Hello @user_43291d, thanks for taking the time to reach out to us regarding your Series 3. At this time, I would have to direct you to our Xfinity Mobile support for assistance with your Series 3 Apple watch. I recommend reaching out directly to our Xfinity Mobile team members who are the experts in all things Xfinity Mobile.

 

You can reach them by phone at 1-888-936-4968, go to their website at https://comca.st/3qkcoeX, or you can reach out on our Xfinity Mobile Facebook page at https://comca.st/2Rpz9iQ. 

I am an Official Xfinity Employee.
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4 years ago

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