Can someone PLEASE HELP ME?
Prior to switching to Xfinity Mobile I called customer service to verify that I could keep my phone number (from Straight Talk). I received new phone from Xfinity 5 days ago (Samsung Galaxy Note 10+)
After dozens of calls and chats with customer service for hours on end trying to activate the phone, I was told my number can not be ported (but they don't know why) and that they are "OUT OF PHONE NUMBERS" for my area! I was told to wait and try to activate the phone at another time.
Then yesterday I received an email stating my phone was activated. Awesome!? No! Because not only did they NOT port my number from Straight Talk but the number they gave me is in A DIFFERENT STATE! I live in Kentucky but they activated the phone with a Tennessee number!
I called Straight Talk and was told Xfinity has not ever initiated the porting, that there is nothing on their end to prevent the number from being ported and I verified my account number, pin and other account details . Ive made three more calls to Xfinity customer service and another chat session, and have repeatedly receive the same response.... its been submitted to support team... allow up to 24 hours for the port to be complete. ??????????? (the port that can't be done? or for a local number they are out of? or to be activated with a number from a different state? Nobody can tell me.)
Please help me! Has anybody else been thru this? What do I do???