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caryrae73
Discussion Driver
Rousing Reactor
Much Appreciation

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107 Messages

Monday, October 28th, 2019 4:00 PM

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72 business hour how many days is that?

Going through the unlock process and was told it would take 72 business hours. Not sure how many days that is since it’s business hours and not sure how many of their business hours are in a day?

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6 years ago

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XfinityLolli

Official Employee

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65 Messages

6 years ago

Hi caryrae73, this is a good question and I will be happy to answer this for you.  When submitting a request such as an unlock, it does require 3 business days.  I can relate to the breakdown in hours and how it can be a bit confusing.  I hope this helps, if you have not received any updates and it has exceeded the time frame, please feel free to reach out so we can check on the status for you.

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caryrae73

Contributor

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107 Messages

6 years ago

So is the only way to tell if my iPhone gets unlocked is when I get the email from apple? I put in the unlock request Thursday last week but I haven’t seen any email in my inbox or junk box saying the iPhone is unlocked. My phone has been paid off for a long time and I pay my bill every month so there shouldn’t be an issue getting it unlocked.

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