Congratulations on the upgrade, I’m sure you are excited as I am when I upgrade my phone. As long as the phone was initially purchased during the promotional period you qualify for the promotion. While the phone is backordered that may cause the promotion to not autogenerate on your account when the phone is activated so what I’d like to do is take down some account information from you and monitor it over the course of the next two weeks to ensure your promotion is added.
Please reach out to me via private message. Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Thank you for your time and patience,