Community Forum

300 Prepaid card for Samsung Backorders

Highlighted
Regular Visitor

300 Prepaid card for Samsung Backorders

Hi, I just went to purchase a Samsun Galaxy S10 as an upgrade for my current phone already with xfinity mobile. There is the promotion to get a 300 dollar gift card when you upgrade to a galaxy phone right now. This promotion ends tomorrow, April 5th it says. The samsung galaxy s10 is on backorder till april 16th. Since I am purchasing the phone today, I want to make sure I still qualify for the 300 prepaid gift card, even though the phone won't ship for a couple weeks past the promotion ending. Can someone confirm?
Highlighted
Official Employee

Re: 300 Prepaid card for Samsung Backorders

Hello chktlm,

 

Congratulations on the upgrade, I’m sure you are excited as I am when I upgrade my phone.  As long as the phone was initially purchased during the promotional period you qualify for the promotion.  While the phone is backordered that may cause the promotion to not autogenerate on your account when the phone is activated so what I’d like to do is take down some account information from you and monitor it over the course of the next two weeks to ensure your promotion is added. 

 

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

 

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.  

 

Thank you for your time and patience,

 

Jared


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!