New Poster
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3 Messages
X16 remote pairing
I'm not getting the remote to pair. It "hangs" up/freezes. The instructions aren't helpful, as the voice feature doesn't seem to work. I called Customer Service, agreed to be called back... no one ever did.
I'm better is someone can "talk" me through the process. The alternative is I'm giving the whole darn thing back. My frustration level is high.
XfinityChad2
Official Employee
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263 Messages
5 years ago
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juttatolbert
New Poster
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3 Messages
5 years ago
No. I've been going through some of the responses and info from another poster who had the same problem. I'm not at home ATM, but will be soon. I don't know if I have an ethernet cable to try one of the solutions. I will try some of the solutions I saw; if I have no luck, I'll post again. Thanks for the quick response.
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XfinityChad
Official Employee
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1.2K Messages
5 years ago
Can you tell us where your getting stuck or having issues? any certain screen your on or on-screen message? this will help me troubleshoot your issue.
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juttatolbert
New Poster
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3 Messages
5 years ago
Nope. I need an ethernet cable, which I will get soon. Thanks for the follow up.
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Mandiblephone
New Poster
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1 Message
5 years ago
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