Just got the flex box and can scroll through the language and can't select one. Have followed the steps to factory reset the remote using the * and the i button for 3 seconds and then pressing power, back button and volume down. Tried pressing the mic button to pair it up and still nothing.
Hi All -
For those having issues with language selections, can you try connecting your device over ethernet and then reboot your device before attempting to select the language? Once you have activated you can re-connect over Wifi. Sorry for the inconvenience.
Thanks for letting us know exactly what happened! The same thing happened to me, so I connected with Ethernet. I was getting no response, but in a few minutes the "remote not working?" came up just as you said. So then I followed your narrative and everything happened exactly as it did for you. So far everything is working. Saved a lot of frustration by waiting a few minutes here and there for things to work themselves out.
Ethernet hook up also worked for me! After hooking up with the ethernet and connecting successfully, I then unhooked the ethernet to set up wi-fi connection to Flex. Then moved the Flex back to the orignlal TV.
Thank you for posting this! 😎
Your post was 'the solution' to my activation problems as well. The ethernet cable (and patienly waiting for the box to recognize the remote) is the answer to getting the xr16 remote to function (past the language selection). Even got the Flex to find my wifi.
I am now up and running... into new problems w/ voice control... but that's another thread. LOL.
Just happend to me, new customer... The issue was with the new XR16 remote... I guess they are still working the bug out of it. The technican replace it with the older model to fix the problem.
So after searching message boards looking for a solution; the 30 minutes on the initial ssupport phone call; and the time spent with the onsite technican going through the initial loading of the software into the TV Box... all told took about an 90 minutes from my day; all for a "Free" product.
My question is... why can't Xfinity spend some time preloading the software and testing the hardware prior to shipping it to the customer?
This is exactly what happened to me. Multiple calls to comcast support, them shipping new remote unable to fix. Happened across this thread and plugging into ethernet and waiting for the box to update itself did the trick. Menu of 4 languages on blue background initially--could scroll but not select. After plugging into ethernet, menu of 3 languages on black background appeared and things started working. Glad to have found the solution, but completely ridiculous hoops to jump through.