Unable to select language on flex box with XR16 remote.

Thank you - that helps our support team- I will be sending this over for someone to take a look.

Can you try a couple more troubleshooting steps? Reboot modem and flex device again and pls make sure you are directly pointing the remote directly at the front of the device when selecting OK.

I am unable to select a language as well. I can scroll through them all but I can’t select one. I’ve tried everything I can to resolve this issue and still nothing.

Do you see three or four languages?

Rebooted modem and Flex and unpaired again.

When I plug everything back in and it’s up and running it goes directly to the language select screen. Still can’t select a language but am able to scroll.

So I tried unpairing for the hundredth time. Seems to be successful as I see the green light then the flashing blues. My question is: what is the next step to pair the remote?

This is what support says:

“Make sure the remote batteries (AA) are installed and your TV and Xfinity Flex TV Box are powered on. Also, set the TV input to correspond with your Xfinity Flex TV Box.

Point the remote at your TV Box and press the Voice button once.
Follow the instructions on screen to pair your remote for voice control.
Once your remote is paired, follow the on-screen instructions to set up power, volume and input control for your TV.”

So, to pair, just hit the voice button once and follow the on screen instructions? It does nothing, there are no instructions other than the language select screen that I’ve been stuck on the entire time.

Very frustrating.

Those steps are for after activation, we pair the remote during the activation process. For some reason the OK key press isn’t working which triggers the remote to pair with the flex device.

Gotcha. So pairing/activation happens when you select the language with the ‘Ok’ button?

What’s the next step if that doesn’t work?

And to clarify, the remote is obviously paired in some capacity, since the up and down buttons work (though the red indicator light flashes when I press them) and moves the cursor accordingly. The ‘Ok’ button also registers a red light when pressed but nothing happens. And I’ve tried selecting all four languages just to bypass.

Thanks for the help by the way, any ideas on my next step? Send back?

I’m going to have someone take a look tomorrow. You can also try swapping for a new remote and flex device at an xfinity retail store.

Can you try replacing the batteries as as last resort and see if that fixes it?

Ok, so while inconvenient (TV w/ Flex is downstairs and modem and router are upstairs) connecting to ethernet eventually worked!
Here was the process: Connected ethernet to Flex device and it booted up to the three language screen select this time. Had always been the four language screen up to this point using WiFi. Same result, however. Could scroll up and down but not select either of the three languages.

After a couple minutes a ‘Remote not working?’ menu popped up with guidance on how to pair/unpair and making sure the remote is pointed directly at the box (lol, thanks - tried that 20+ times). I did it twice more and nothing happened.

I was unable to select the ‘Ok’ button to acknowledge the ‘Remote not working?’ pop-up. So I started writing a response and after a couple minutes the device (Flex) looked like it randomly rebooted once, possibly twice and bingo! Remote works!

Just to note, I did try swapping out the batteries as mentioned above and that didn’t work. Looks like connecting to ethernet is the golden ticket. Luckily I had a moveable mesh point with ethernet port.

Thanks to all for the help!

Amazing that so many people on here are having the same issue and there doesn’t seem to be a solid fix. I’ve tried every option listed in this thread and nothing works. Doesn’t seem to be worth the hassle. You would think that these hardware/software issues would be corrected prior to the launch of Peacock.

I am having the same issue - have done factory reset on remote a few times to no avail. Have tried pairing Flex device with router via WPS, still not working. I am able to change language selections, just can’t select one.